Hi All, Hoping for some assistance. My company recently moved to a new Exchange Server 2010 SP3 from Exchange Server 2010 SP2.
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Our environment is Outlook for Mac. We had to do a cut-over of our mail so an export/import into the new Exchange server.
We've run into several issues with the process. Duplicates - Calendars are seeing lots of duplicates of appts. From dozens to hundreds of duplicates for some items.
Times off - Some appt times are off by an hour 3. Outlook for Mac and OWA not in sync - Even after removing the duplicates using an Outlook 2010 plugin. OWA reflects correctly but Outlook for Mac doesn't (Even after emptying cache and creating a new identity it's seeing a duplicate for some calendar items.). There's a couple of things about our environment that I believe contributed to the issue. Multiple delegates - Apparently a lot of the users who have the numbers duplicates also had numerous delegates on the calendar with publishing editor rights (Sometimes upwards of 15 people). Outlook for Mac when setup with a new identity apparently defaults new appts.
To Indian Eastern Time (This I just discovered) We've opened a ticket with Microsoft but still haven't gotten a cause. I've been able to reproduce the duplicates.
Apparently when editing a calendar item it creates a duplicate but the duplicate created isn't always modified by the person who made the change, sometimes it's by one of the other editors. So Outlook is creating duplicates that are modified by another editor (Keep in mind I tested this in webmail and it happened). It seems like there's some type of corruption that possibly happened.
Has anyone seen anything like this? It's only been the calendar that's affected. Everything else is working ok. Microsoft initially tried to fault Activesync but we've always been using Activesync. The duplicates weren't an issue until the cut-over. I believe I was able to fix one user by removing all delegates, running the duplicate removal tool, then re-adding delegates.
After that no more duplicates seem to be replicating even when modifying items. But I'm still seeing inconsistencies between Outlook for Mac and OWA. We are on a Mac environment running Outlook for Mac 2011. The majority of the devices are iMac with a few MacBook Pros. Once data was exported and imported to the new server we cut mailflow over to the new one.
We re-created the Outlook identities pointing to the new server. We deleted the old activesync account on all handheld devices and then added the new account. Besides the duplicates there were discrepancies between Outlook and OWA. So we had users working primarily in OWA for their calendars. Activesync is working fine with changes syncing. As of right now we've diagnosed the issue to there being too many permissions on the exchange calendars. We had instances where there were 15+ editors on a calendar.
Issues With Outlook For Mac 2011
This seemed to have cause the numerous duplicates during the cutover. Currently we're still seeing an issue with OWA and Outlook not matching up. This is after emptying the Outlook cache and re-creating the profile on a new computer. Outlook will still show an extra entry for some appoinments. While OWA looks correct.
Are you getting unknown error messages while starting Outlook Mac 2011? Is your Outlook Mac 2011 crash or hangs at startup? If yes then read this tutorial guide that will help you to fix this issue.
Outlook for Mac 2011 is the mail application for Mac users. It allows users to send and receives emails as well as it allows to create notes, tasks and to store emails data. The stored data are in.olm file format. However, sometimes users encounter with hang or crashing issue at the startup of Outlook mail applications. So, how to fix them. Well, not worry at all you can fix such problems by following the below methods: Method 1: Exit all the Applications To makes sure that all applications are closed, simply follow the below steps:.
From the Menu just click on Force Quit or press the shortcut key Option – Esc. Now choose the open application one by one and click on Force Quit to close the program Note – Before you force quit just save the data of respective application.
Now, try to open your Outlook for Mac 2011 application, if it works then its good, if it does not then follow the second method. Method 2: Open Mac Outlook 2011 without Running Schedules or connecting to Mail Server Open and access Mac Outlook 2011 without running schedules or without connecting to mail server help to identify whether you have entered the account setting correctly or due to the Send/Receive actions.
For this follow the below mentioned steps:. Open Outlook icon on the Dock by pressing the Shift key. It avoids Outlook from sending and receiving the email. Now close outlook. And then Open it.
Check if the problem is solved or not. If it is solved it’s good, if not then follow the below mentioned method. Step 3: Verify the Outlook Identity Identity Folder is the folder where Outlook database is stored. If you move this Identity folder to any other place then it will automatically create the new folder. If the Outlook starts without any issue then the problem is in the database. Follow the below mentioned steps to fix this issue:.
Exit all the application. From the Go Menu Click on Home.
From Documents open Microsoft User Data. Now drag Office 2011 Identity to the desktop. Now again open the Outlook application. If your Outlook application start without any issues or error then it is clear that the problem was due to Outlook database.
Now repair the database and try again. If you are still facing the problem then follow the next below method. Method 4: Start Outlook in Safe Mode and Perform the Clean Startup Open the Outlook for Mac in Safe Mode and do the Clean Startup. If your problem is not solved then follow the below method.
Method 5: Create New Outlook Account Sometimes, your outlook account gets corrupted with the information provided by the users. In this case you can create a new account and start your Outlook. What if Outlook for Mac 2011 data gets corrupt? While performing above methods your Outlook data may get corrupted or it may be corrupted or damaged beforehand. So, in this case you can take help of OLM file repair tool to safely and securely. In most of the cases user face data loss in such condition also user can use this tool to restore their lost Outlook data.
Steps to recover and restore corrupt Outlook for Mac 2011 data Step 1: Install OLM file Repair tool and launch it. Click on ‘Browse’ to select the corrupted or damaged OLM file and then start the repair process by clicking the ‘ Start‘ button.
Sync Issues With Outlook For Mac
Step 2: The scan process will starts, which is indicated by the ‘ Scanning OLM File’ status bar. Wait for scan process to complete. Step 3: After the process is complete, the software would provide the detailed summary of the entire process which shows the number of recoverable mail objects. Step 4:: Click on the “ mail” icon to preview your recovered mail in which middle pane shows the mail in the selected mail folder from the left and right pane shows the content from middle pane. Step 5: Click the ‘ Address Book‘ icon to preview your recovered contacts in which middle pane shows all the contacts in the address book and right pane shows the details of the selected contact.
Step 6: Click the ‘ Calendar‘ icon to preview your recovered Calendar notes in which middle pane shows all the calendar entries and the right pane shows the details of the selected entry. Step 7: Click on ‘ Notes‘ icon to preview your recovered notes. The middle pane will show all the notes which is available in your mailbox and right pane shows contents of the selected note.
Issues With Outlook For Mac
Step 8: Click on ‘ Task‘ icon to preview your recovered tasks in which middle pane will show the entire task in the mailbox and right pane will show the content of the selected task. Step 9: Finally hit on the ‘ Save Repaired File‘ to save the recovered mail objects.Select the destination path to save the recovered data and the file will be saved by the name-Main identity.rge.